Who Owns What?

A water service line, also known as a water line or water supply line, is the underground pipe that connects a property to the curb box which is used to access and control the water supply to a property from the municipal water main and is usually located near the curb or sidewalk in front of a property. 

The curb box is typically maintained by the Water Department, and property owners are responsible for maintaining the box cover and keeping it accessible. It is important to note that the curb box should only be operated by authorized personnel, such as a plumber or utility worker. Tampering with the curb box without permission can result in fines or legal action.

Who Owns What?

Water service lines are usually made of materials such as copper, galvanized steel, PVC, or polyethylene. The size of the water service line can vary depending on the property's water demand, the distance from the water source, and the local plumbing codes.

The installation and maintenance of water service lines are typically the responsibility of the property owner, although some municipalities or water utilities may be responsible for portions of the line that are located on public property.

It's important to ensure that water service lines are in good condition and free of leaks or damage to avoid water loss, contamination, or damage to the property.

If you suspect a problem with your water service line, such as low water pressure, discolored water, or water leaks, it's important to contact a licensed plumber or your local water utility to diagnose the issue and determine the appropriate course of action.

A water service line protection program is an optional service offered by some water utilities or third-party providers that covers the cost of repairs or replacement of the water service line that runs from the water main to the property owner's home or business. This service is typically provided for a monthly or annual fee.

The water service line is the underground pipe that connects a property to the water main in the street. These lines can deteriorate or break over time due to age, ground movement, or other factors, leading to water leaks, low water pressure, or other problems.

With a water service line protection program, the cost of repairing or replacing the water service line is covered by the program, up to a certain limit. This can help property owners avoid unexpected expenses for a major repair or replacement of the water service line.

It's important to note that not all water utilities offer a water service line protection program, and even if they do, it may not be available in all areas. If you're interested in this type of service, you should check with your local water utility or search for third-party providers that offer this type of program in your area.


Starting August 1, 2023, the annual price for residential line protection will be $68.00 per year, billed quarterly at $17.00 per quarter.  

Southington Water Department customers own and are responsible to maintain their water service pipe from the curb valve to their premises.  Most homeowner’s insurance does not cover repairs to these pipes (please check your homeowner’s policy) and service line protection will protect you from unexpected repair bills for only pennies a day.


Click on Link Below for Details:

Residential Line Protection Application