Important Coronavirus (COVID-19) Information – 3/20/20 Update
The Southington Water Department is continuing to monitor state and national advisories regarding COVID-19. Protecting public health is our number one priority.
For the Safety of our employees and the public, we are minimizing unnecessary contact by closing our office lobby to the public at 605 West Queen Street and suspending all non-essential work and appointments. To report a water system emergency, such as no water, temporary discolored water, service/water main leak or a flooding situation, please call us 24/7 at (860) 628-5593. You can leave a bill payment in our 24/7 drop box located outside of our office or you make payments can be made on-line or by mail.
You should not be concerned about COVID-19 in you drinking water. Your water is safe. The treatment methods we use at our surface water treatment plant and wellfields ensure that water is clean and safe for consumption.
As a member of the community, we’re here to support our customers through this challenging time, including:
- To decrease hardship our customers are facing due to the COVID-19 impacts, we have postponed shut-offs for nonpayment for both residential and business customers until July 15, 2020. Customers with a past-due balance will not receive shut-off notices at this time.
- Effective on March 13, 2020, late payment charges will be suspended during this state of emergency. Customers will not be charged late payment fees.
- Providing water saving tips to help you manage any potential increase in your water use now that many families are spending their weekdays at home.
As our customers, we want you to know that:
- We have an online option to pay your water bill as well as office staff to speak with by phone to answer any questions or concerns you may have. Please visit our website at southingtonwater.org to pay your bill, access Department forms and stay informed.
- We're making sure all our field resources and support staff continue to be at the ready in the event of a service leak or water main break.
During this emergency period, we’re taking special precautions for our customers and employees:
- We have suspended all non-essential work and appointments that require Department staff to enter a home or come in close, physical contact with other individuals, such as meter changes and non-emergency concerns.
- You may continue to see our crews working in your neighborhood. As an essential service provider, any work we’re doing, hydrant flushing or water system maintenance, is critical to ensure continued water quality and reliability for all our customers, including medical facilities, nursing homes and grocery stores.
- We have taken a wide variety of steps to ensure the safety of our employees, from practicing social distancing to enhanced cleaning and sanitation procedures for our office staff, field workforce and vehicles.
- We have asked our employees to postpone their travel plans and our staff have cancelled large meetings and gatherings
- The Board of Water Commissioners and its management team are meeting continuously to assess and appropriately respond to this crisis as it evolves to adjust our operations and support the safety of our employees and customers.
- As of Monday, March 16th, we closed our front lobby area at 605 West Queen Street until further notice.
While this is an evolving situation, we are committed to safeguarding the health and safety of our customers, our employees and the community that we serve, and ensuring that we continue to reliably provide safe and reliable drinking water.
To learn more about COVID-19 at www.ct.gov/coronavirus and www.cdc/gov/coronavirus/2019-ncov/index.html
Water, sanitation, hygiene and waste management for the COVID-19 virus